Podcast – Challenges of a five star hotel

Uncategorized|22 October 2010|

Roger Collis interviews Andrew Pike, General Manager of the five star Milestone Hotel in Kensington, London. Andrew discusses the opportunities and challenges of the luxury hotel market.

Things you never knew about Halloween

Uncategorized|18 October 2010|

The Milestone Hotel’s Head Chef, Ryan O’Flynn, has been busy preparing his Halloween menu – and he’s discovered some frightening facts in the process. Read more…

The Holy Grail of great hospitality

Uncategorized|1 October 2010|

The world’s most exceptional hotels all have one thing in common – outstanding personal service. It’s the most elusive of all qualities, so how do you achieve it consistently? Oliver Raggett, General Manager of The Chesterfield Mayfair, shares some invaluable insights.

An Ambassador for Wine

Uncategorized|30 September 2010|

Thato Goimane, Sommelier at the Oyster Box Hotel in Durban, takes CNN through his personal favourite South African wines.

London Bridge is falling down

Uncategorized|23 September 2010|

Running through the middle of the London, the river Thames is the capital’s oldest landmark, with many famous bridges. David Eck, Executive Vice President of Marketing at Red Carnation Hotels, dredges up some little known facts about the oldest of them.

Lies, damn lies and cigars

Uncategorized|14 September 2010|

Dirk Crokaert, General Manager of the Montague on the Gardens, discovers some fascinating facts amidst the clouds of smoke.

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