Roger Collis interviews Andrew Pike, General Manager of the five star Milestone Hotel in Kensington, London. Andrew discusses the opportunities and challenges of the luxury hotel market.
The world’s most exceptional hotels all have one thing in common – outstanding personal service. It’s the most elusive of all qualities, so how do you achieve it consistently? Oliver Raggett, General Manager of The Chesterfield Mayfair, shares some invaluable insights.
Running through the middle of the London, the river Thames is the capital’s oldest landmark, with many famous bridges. David Eck, Executive Vice President of Marketing at Red Carnation Hotels, dredges up some little known facts about the oldest of them.