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Your ExperienceNovember 24, 2009
We hope you’ve had an enjoyable stay at one of our thirteen luxury family-run boutique hotels. When you stay at a Red Carnation Hotel, you’re more than a customer; you are our guest.
It’s therefore very important for us to continually improve our service to ensure guests’ have the best experience possible. In order to do that, we’d be delighted to hear what you thought of your time with us.
Bea Tollman, Founder and President of Red Carnation Hotels, explains:
“The essential thing is that guests are delighted by what we do, and that we provide exceptional value for money. Above all, we want them to know that we care. When they check out of their room, they should leave with lasting memories of the best service they have ever received.”
We look forward to hearing from you.
(3 votes, average: 5.00 out of 5)
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1 Jim wrote on January 25, 2010 at 12:31 pm
Recently stayed at Hotel d’Angleterre in Geneva. Much smaller and more intimate than I expected. The staff were charm personified – they take the time to chat, as well as do their jobs with effortless aplomb. Windows restaurant not only had amazing views, but cuisine was exceptional – again, the staff took obvious pleasure in everything they did, which created a really warm atmosphere. Leopard Room Bar…I can see why it is rated the best in Geneva – pure theatre, with some very interesting characters and brilliant ambience. The overall experience of our stay was brilliant – I’m interested in how truly great businesses operate, and realise that hotels as good as this don’t just happen by lucky accident…there’s real atristry and inspiration at work here!
2 Neil Duckworth wrote on September 7, 2010 at 5:46 pm
We very recently stayed with you at The Old Government House in Guernsey. Firstly, your staff were exceptional, you and they are to be congratulated. Very rarely have I come across such a team of friendly, smart, clean, happy, helpful and professional bunch!!!!!
But, and there usually is one. The room we stayed in for 5 nights was really quite tired looking. The decoration, carpeting and fittings were really showing signs of wear and it really was time to get the work done. Room fan was not usable due to the noise it made. Air con was hit and miss. For 5 nights B & B at nearly £900, these things should be right.
3 The Old Government House wrote on September 9, 2010 at 8:27 am
Dear Mr. Duckworth
I was delighted to hear that you enjoyed your stay with us and that you felt the staff were exceptional, I know how grateful everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated.
With regards to your room, as you may be aware The OGH is a relatively recent addition to the Red Carnation Hotel Collection. When we acquired the property it was in a poor state of repair and we have had to prioritise our refurbishment plans. There are still some bedrooms that have not been fully refurbished, including room 216. With our Maintenance Manager, I have had a look to see what can be done to revive the room prior to the refurbishment. Thank you for highlighting the issue with the air conditioning and ceiling fan which we have attended to immediately.
Please know that we value your feedback, since it is only through comments such as yours that we are able to identify the areas where we can do better in order to ensure that our guests’ expectations are met; I am most grateful to you for bringing these matters to our attention.
Kind Regards
Andrew Chantrell
General Manager